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Locked Out of Your Accommodation? Here's What to Do
What to Do if You Need Access to Your Property
Getting locked out can be frustrating, but the right steps depend on your building and whether you need immediate access.
Lost Keys
If you have lost your key or access fob, please contact the lettings team as soon as possible at lettings@collectivepropertyco.com so that we can arrange a replacement and advise on the next steps.
Urgent Access or Out-of-Hours Support
If you require urgent access to your property outside of office hours, you will need to contact your building's block management team or concierge service.
Liverpool Properties
Collective Property Co. are the Block Management for the below properties. Out-of-hours concierge service is available and out-of-hours contact details can be found on site:
- Alexandra Tower
- Baltic 56
- The Roscoe
- Artesian
- Baltic Studios
- L1
- 3C
- Libertas
- Colemans
Other properties and their Block Management:
- Queensland Place – Please contact Estates Management.
- Norfolk House – Please contact SM Management.
- One Wolstenholme Square – Please contact SM Management.
- Parliament Place – Please contact SM Management.
Luton Properties
The following properties are monitored 24/7 and have on-site concierge available. You can also contact the Luton team by calling: 0151 404 9890 (Option 3)
Alternatively, if you need emergency contact information:
- Opto Village – Emergency contact number: 07961 535 155
- Park House – Emergency contact number: 07535 502 086
- Chapel Street – Emergency contact number: 07934 231 838
Please be prepared to provide proof of tenancy via the Arthur app or a valid form of ID before access can be granted.
To avoid delays and inconvenience, we recommend keeping your keys and access cards in a safe place and checking you have them with you before leaving your property.