How to Contact Us: A Guide for Tenants

Welcome to Collective Property Co.! We're happy to assist you with any enquiries or questions you may have. To ensure seamless communication, we offer multiple channels through which you can reach us. Below, we'll explain how you can contact Collective Property Co. via our Contact Us Form, Email, Social Media or Chatbot.

Contact Us Form:
If you have specific questions or require personalised assistance, our Contact Us Form is an ideal option. Here's how you can use it:
- Head over to our website form: www.collectivepropertyco.com/contactus/
- Fill out all necessary details, including your name, email address, phone number and a detailed description of your enquiry.
- Once submitted, our team will respond to your message as soon as possible.
Email:
If you'd prefer to contact a member of our team directly via email, you can get in touch using the addresses below:
- For Rental Accounts: rentalaccounts@collectivepropertyco.com
- For Lettings and Property Management: lettings@collectivepropertyco.com
- For Block Management: block@collectivepropertyco.com
- Or, if you'd like to reach out to our customer service: customerservice@collectivepropertyco.com
- Please include as much relevant information as possible so we can direct your enquiry to the right person and assist you efficiently.
- Our team will review your message and respond as soon as possible.

Social Media:
You can also connect with us through various social media platforms. Follow these steps:
- Find Collective Property Co. on Facebook, Instagram or LinkedIn
- Send us a direct message (DM) with your query
- Our social media team will get back to you with the necessary information
Chatbot:
Our user-friendly Chatbot is available 24/7 and is the quickest way to get immediate answers to frequently asked questions or general enquiries. To access the Chatbot, follow these steps:
- Head over to our homepage: wwwcollectivepropertyco.com
- Look for the Chatbot icon on the bottom right corner of the page
- Click on the icon to initiate the conversation with the Chatbot
- Type your question or concern, and the Chatbot will provide you with relevant information

Important Tips

Include your full address in your message so we can locate you on our database and resolve your issue quickly.

Collective Property Co. is committed to providing top-notch customer service, and we look forward to helping you have a pleasant and hassle-free experience during your tenancy with us. Whether you have questions about your lease, maintenance requests, or anything else, don't hesitate to contact us through the method that best suits your needs.